SHIPPING INFORMATION
FREE Shipping for Orders Over $99!
Read below for answers to common shipping questions.
Orders & Shipping
Can I cancel or change my order?
Our team begins processing your order immediately upon checkout which prevents us from making any changes after you've placed your order. Notify us right away if you wish to make changes to your order. Our team will attempt to accommodate your request. If we are unable to make changes, you will need to process a return.
What is your shipping policy?
- Ground shipping is Included for Orders to Lower 48 States
- Expedited Shipping costs are displayed during the checkout process
- Standard Ground service is not available for Alaska and Hawaii
- Additional shipping fees will apply when shipping to Alaska or Hawaii
- We make every effort to ship all of your items at the same time. However, your order may be shipped at multiple times or from different fulfillment centers resulting in multiple packages. If your order is split, you will receive multiple tracking numbers.
- Travelpro® is not responsible for shipping carrier performance or poor weather conditions which result in delivery delays
How long does it take to process an order?
Most orders are processed within 1-2 Business Days, "Business Days" are Monday - Friday excluding Travelpro®company holidays.
Orders placed on "Non-Business Days", will be processed on the following Business Day
How can I track my order?
You will be notified and provided tracking information via e-mail once your order has shipped.
Not going to be home? No problem.
With FedEx Delivery Manager®, you can request to pick up your delivery at one of thousands of secure, convenient locations – including FedEx Office and Walgreens.
You can also:
- Set notification preferences, so you always know when a delivery is on the way
- Request a vacation hold, sign for deliveries electronically and provide delivery instructions
- Easily manage incoming deliveries from the palm of your hand, with the FedEx® Mobile app Learn more and sign up for free at fedex.com/mydeliver
How soon will my order arrive?
Delivery times will be dependent on the level of shipping service selected during checkout.
For your convenience, we offer these shipping methods:
- Free Shipping: 24-48 Hours Processing + 3-5 Days Transit
- FedEx 2Day Air: 2 Days*
- FedEx Standard Overnight: 1 Day*
*For express shipping methods, orders received Monday - Thursday after 9 AM EST will ship the following day. Orders received Friday after 9 AM EST - Sunday will ship on the following Monday.
Can I expedite my order?
Yes, you will be offered expedited shipping options at checkout. You cannot expedite an order once finalized.
Expedited Orders must be received by 9:00am EST for same day expedited shipping. We do not offer expedited service for weekend delivery.
Travelpro does not guarantee service levels missed by FedEx.
Can I use multiple payment methods for a single order?
Unfortunately, we only accept one form of payment for each order placed. We accept all major US Credit Cards.
Will sales tax be charged on my order?
Travelpro is required by law to collect sales tax in the following states, AZ, AK, CA, CO, CT DC, FL, GA, IA, ID, IL, IN, KY, LA, MD, MA, MI, MN, MO, NB, NJ, NY, NC, OH, OK, PA, RI, SC, TN, TX, UT, VA, WA, WI.
Do you ship internationally?
No, we do not ship internationally at this time.
Do you ship to PO Boxes or APO addresses?
No, we do not ship to P.O. Boxes or APOs
What if I received my order and it is the wrong product or defective?
If you received the wrong item in your shipment or are missing something from your order, please contact us by clicking here
