FAQs

Our team begins processing your order immediately upon checkout which prevents us from making any changes after you've placed your order. Notify us right away if you wish to make changes to your order. Our team will attempt to accommodate your request. If we are unable to make changes, you will need to process a return.

• Ground shipping is Included for Orders to Lower 48 States
• Expedited Shipping costs are displayed during the checkout process
• Standard Ground service is not available for Alaska and Hawaii
• Additional shipping fees will apply when shipping to Alaska or Hawaii
• We make every effort to ship all of your items at the same time. However, your order may be shipped at multiple times or from different fulfillment centers resulting in multiple packages. If your order is split, you will receive multiple tracking numbers.
• Atlantic Luggage® is not responsible for shipping carrier performance or poor weather conditions which result in delivery delays

Most orders are processed within 1-2 Business Days, "Business Days" are Monday - Friday excluding Atlantic Luggage® company holidays.

Orders placed on "Non-Business Days", will be processed on the following Business Day

You will be notified and provided tracking information via e-mail once your order has shipped.

Not going to be home? No problem.

With FedEx Delivery Manager®, you can request to pick up your delivery at one of thousands of secure, convenient locations – including FedEx Office and Walgreens.
You can also:

• Set notification preferences, so you always know when a delivery is on the way
• Request a vacation hold, sign for deliveries electronically and provide delivery instructions
• Easily manage incoming deliveries from the palm of your hand, with the FedEx® Mobile app Learn more and sign up for free at fedex.com/mydeliver

Delivery times will be dependent on the level of shipping service selected during checkout.

For your convenience, we offer these shipping methods:

• Free Shipping: 24-48 Hours Processing + 3-5 Days Transit
• FedEx 2Day Air: 2 Days*
• FedEx Standard Overnight: 1 Day*

*For express shipping methods, orders received Monday - Thursday after 9 AM EST will ship the following day. Orders received Friday after 9 AM EST - Sunday will ship on the following Monday.

Yes, you will be offered expedited shipping options at checkout. You cannot expedite an order once finalized.

Expedited Orders must be received by 9:00am EST for same day expedited shipping. We do not offer expedited service for weekend delivery.

Atlantic Luggage does not guarantee service levels missed by FedEx.

Unfortunately, we only accept one form of payment for each order placed. We accept all major US Credit Cards.

Atlantic Luggage® is required by law to collect sales tax in the following states, AZ, AK, CA, CO, CT DC, FL, GA, IA, ID, IL, IN, KY, LA, MD, MA, MI, MN, MO, NB, NJ, NY, NC, OH, OK, PA, RI, SC, TN, TX, UT, VA, WA, WI.

No, we do not ship internationally at this time.

No, we do not ship to P.O. Boxes or APOs

If you received the wrong item in your shipment or are missing something from your order, please contact us by clicking here

Please contact us via our online form by clicking here

If your Atlantic® luggage fails to meet your expectations for any reason, you may return it for a full refund within 30 days, no questions asked. We’ll even pay the return shipping!

Items must be in the same condition as you received, unused, and with the original packaging. We will only refund shipping charges if you received and incorrect item or if an item is defective.

Click Here to Begin the Returns Process in our Return Portal.

Please consult our Atlantic Warranty Page for complete warranty information.

Please contact Atlantic Customer Service to make arrangements for shipping or repairs of your Atlantic Luggage® bag prior to contacting or shipping any Atlantic Luggage® Authorized Repair centers.

Add the content to appear when the content is expanded

Add the content to appear when the content is expanded

You will find a label sewn in the lining. This label will identify the model or series name.

Atlantic® products are designed and manufactured to ensure durability, functionality and ease of ownership.

Over the years, manufacturing innovations and overall quality of fabrics and other materials have led to constant improvement in the wear of our luggage.

Below you will find some simple steps that help ensure the proper care for your bag.

Softside luggage/bag care:

In the event that your bag does become soiled, follow these simple steps:

• Use a 50/50 mixture of alcohol and water.
• Apply the mixture with a soft cloth, gently rubbing the affected area until the spot is no longer visible.
• Allow the bag to air dry completely before storing.You may also add lemon juice to the mixture to improve the smell.

Hardside Luggage Care

Due to the nature of most hardside luggage shell materials, they may receive surface scratches and scuffs from time to time. These marks are cosmetic and do not impair the functional performance of the product. In the event that the exterior of your bag does become soiled, follow these simple steps:

• Combine a solution of mild/gentle soap and water.
• Apply the mixture with a soft cloth, gently rubbing the affected area until clean.
• Rinse well and allow the bag to air dry completely before storing.
• Store your hardside in the soft fabric bag/cover that was provided at purchase (if applicable).