FAQs

Our goal is to expedite your order as quickly as possible. Therefore, once your order is placed, it cannot be cancelled or changed. You may always return or exchange the item once you receive it.

Use of Multiple Payment Methods:

Unfortunately, Atlantic® Luggage can only accept one form of payment for each order placed. We accept all major US Credit Cards and most online payment services.

• Standard Ground shipping is included on all orders over $99 (excluding taxes).
• Standard Ground shipping applies only to a physical ship-to-address within the 48 US connecting states.
• Expedited Shipping can be purchased at the cost stated at the time of your order.
• Additional shipping fees will apply and are at the expense of the customer when shipping to Alaska or Hawaii.
• Unfortunately, Atlantic® Luggage cannot ship to P.O. Boxes, APOs or Puerto Rico.

NOTE: We make every effort to ship all items on an order at the same time. However, an order may be shipped on different dates or from different fulfillment centers resulting in multiple packages. You may receive multiple tracking numbers at different times.

Orders enter a fulfillment stage immediately after purchase. Our average processing window is within 1-2 Business Days, "Business Days" are Monday - Friday (excluding weekends and holidays). Orders placed on weekends and holidays will be processed on the following Business Day.  

During peak holiday seasons, it may take up to 3 business days from the date of the shipping label creation for our carrier to update tracking information.

We know that your order is important to you. Tracking updates are sent via e-mail once an order has shipped.

To view all of your orders, order status, and history you may log into MyAccount to view more.

Delivery times will be dependent on our service levels plus the shipping services selected during checkout.

Offered Shipping Methods:

• Free Shipping: 5-7 Days Transit
• FedEx 2Day Air: 2 Days*
• FedEx Standard Overnight: 1 Day*

NOTE: For express shipping methods, orders received Monday - Thursday after 1PM EST will ship the following business day. Orders received Friday after 1PM EST - Sunday will ship on the following Tuesday (excluding holidays).

NOTE: During peak holiday seasons, it may take up to 3 business days from the date of the shipping label creation for our carrier to update tracking information.

Yes, Atlantic® Luggage offers paid expedited shipping methods available at checkout. Expedited shipping methods, other than qualifying order with Free Standard Shipping, is at the expense of the customer at the time of checkout.

Once a shipping method is selected, it cannot be changed. Please note that shipping estimates do not include order processing time.

NOTE: During annual holiday seasons, order processing and tracking may be created in advance before an order actually ships. Please allow up to 72 business hours from the date of label creation for our carrier to update movement on their end.

Unfortunately, we only accept one form of payment for each order placed. We accept all major US Credit Cards.

Atlantic® Luggage is required by law to collect sales tax in the following states, AZ, AK, CA, CO, CT DC, FL, GA, IA, ID, IL, IN, KY, LA, MD, MA, MI, MN, MO, NE, NM, NJ, NY, NC, NV, OH, OK, PA, RI, SC, TN, TX, UT, VA, WA, WI. Sales tax is added at checkout and the exact sales tax is based on the state of the Ship-To-Address and not the billing address.

No, we do not ship internationally at this time.

No, we do not ship to P.O. Boxes or APOs

If you received the wrong item in your shipment or are missing something from your order, please visit our Atlantic®Luggage Contact Us Form for further assistance.

With FedEx Delivery Manager®, you can request to pick up your delivery at one of thousands of secure, convenient locations – including FedEx Office and Walgreens.

Atlantic® Luggage Missing Order(s) Policy

Atlantic® Luggage is not responsible for shipping carrier performance or poor weather conditions which result in delivery delays. Atlantic® Luggage is not responsible for any lost or stolen packages or mishandling of packages under any circumstance.

If you receive an item damaged after delivery, please visit our Atlantic®Luggage Contact Us Form to submit a claim and we will help replace any damaged item(s).

If you are inquiring about an order status or report an issue with an order, Please visit our Atlantic®Luggage Contact Us Form to properly create a claim.

*PLEASE NOTE OUR CURRENT INQUIRY RESPONSE TIME IS 1-2 BUSINESS DAYS.

You may read our privacy policy by clicking here.

If your Atlantic® luggage fails to meet your expectations for any reason, you may return it for a full refund within 30 days, no questions asked. We’ll even pay the return shipping!

Items must be in the same condition as you received, unused, and with the original packaging. We will only refund shipping charges if you received and incorrect item or if an item is defective.

You may visit our return page by clicking here.

We made our return process as simple as 3 easy steps!

1.) You must generate a label for each item that is being returned. 

NOTE: If you are returning multiple item(s), it is important you process a separate return for each item(s) to generate all labels required. This will help expedite the refund process.

2.) Please ensure that the correct return label is placed on the correct shipment, or this will delay your refund.

3.)  Return your order to any local FedEx store. Once in route, we simply process a refund for you. To locate a local FedEx store, click here.

NOTE: Refunds on order returns typically take up to 3-5 business days to fully process. An email confirmation is generally sent confirming your refund has been processed.

***All refunds are applied to the original form of payment that was originally used for the purchase. Please consult with your financial institution to verify fund(s) availability.***

You may visit Atlantic® Luggage Limited Warranties information page.

ATLANTIC® LUGGAGE LIMITED WARRANTY

For new warranty claims, you may visit our warranty page to verify warranty coverage and SUBMIT A REPAIR. Just fill out all the required information and you are all set!

ATLANTIC® LUGGAGE WARRANTY

The ATLANTIC® LUGGAGE Limited Warranty covers defects in materials and workmanship but does not cover wear and tear from normal use or damage caused by abuse, mishandling, accidental damage, inappropriate selection, or carelessness caused by an airline or other common carrier.

Damages caused by such airline or other common carrier should be directly reported to and claims be filed with the specific airline or company carrier. During the course of original ownership and normal usage, your luggage/product may suffer abrasions, minor cuts, scratches, dents or soil.

Certain component parts such as wheels, bumper feet, leather, etc., will show wear. This wear is not covered under the warranty. Limited Warranty covers manufacturer defects only.

What is Covered by this Limited Warranty

An "active" limited warranty covers defects in materials and workmanship that negatively impact the functional performance of the product, including:

• Wheels that break off or are otherwise no longer usable outside of normal wear and tear
• Zippers that break or can no longer operate correctly outside of normal wear and tear
• Extension handles that break off or are otherwise no longer usable
• Top & Side carrying handles that tear or break off outside of normal wear and tear

What is Not Covered by this Limited Warranty

An "expired" limited warranty does not cover:

• Normal wear and tear.
• Outside/Inside damages such as but not limited to fabric abrasions, cuts, scratches, dents or stains that do not impair the functional performance of the product.
• Damage from abuse, mishandling or accidents or damage caused by an airline, train service, cruise ship or other common carrier.
• Incidental or consequential damage, including loss of contents, loss of use or time or similar expenses beyond the control of Atlantic.

You may SUBMIT A REPAIR request to Customer Service to perform online evaluation. During our online evaluation, if the reported issues are deemed repairable, Atlantic® Luggage may offer “replacement parts*”; or, IF your claim is deemed non repairable under an active warranty, Atlantic® Luggage may offer a “replacement bag*”.

*Disclaimer on Warranty Orders*

Shipping costs may apply to warranty orders. Parts and product availability may vary based on production year, style and color.

Replacement parts are stored only 1-2 years after a product has stopped
production. We do not classify normal wear and tear issues as a manufacturer
nor material defect.

It is to Atlantic® Luggage discretion, to review each claim thoroughly and decide the final outcome to determine eligibility of a repairs, parts order or bag replacement. Atlantic® Luggage cannot guarantee the exact size, color or model, but we will make every effort to replace it with a similar model or collection.

All replacement order(s) do not extend or restart the limited warranty period of your original Atlantic® Luggage product(s). Your original warranty coverage remains active up until the limited warranty coverage of your product(s) is no longer valid.

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If you are unable to make the repairs yourself, Atlantic® Luggage may recommend an authorized repair center near you which you may visit in person to help evaluate your product(s) to determine the reported issues are covered under warranty.  

If there are no local authorized repair centers near you, Atlantic® Luggage may offer shipping options to ship your luggage or softbag to the nearest authorized repair center for repairs.

a.) IF, it is determined the repair is covered under warranty, the authorized repair centers will repair the bag and ship it back to you at no additional charge.

b.) IF, upon receipt and evaluation of your product(s), the authorized repair center deems the repairs not under warranty, a repair quote will be provided to you by the authorized repair center with the applicable repair costs.

***Any out of warranty quoted repair costs provided by the authorized repair center are at the full expense of the customer, these costs are not covered by Atlantic® Luggage.***

For Atlantic® Luggage products, you will find a label sewn in the lining.

This label will identify the model or series name. (For example: Maxlite, Crew VersaPack, Walkabout®, etc.)

Atlantic® products are designed and manufactured to ensure durability, functionality and ease of ownership.

Over the years, manufacturing innovations and overall quality of fabrics and other materials have led to constant improvement in the wear of our luggage.

Below you will find some simple steps that help ensure the proper care for your bag.

Softside luggage/bag care:

In the event that your bag does become soiled, follow these simple steps:

• Use a 50/50 mixture of alcohol and water.
• Apply the mixture with a soft cloth, gently rubbing the affected area until the spot is no longer visible.
• Allow the bag to air dry completely before storing.You may also add lemon juice to the mixture to improve the smell.

Hardside Luggage Care

Due to the nature of most hardside luggage shell materials, they may receive surface scratches and scuffs from time to time. These marks are cosmetic and do not impair the functional performance of the product. In the event that the exterior of your bag does become soiled, follow these simple steps:

• Combine a solution of mild/gentle soap and water.
• Apply the mixture with a soft cloth, gently rubbing the affected area until clean.
• Rinse well and allow the bag to air dry completely before storing.
• Store your hardside in the soft fabric bag/cover that was provided at purchase (if applicable).

Travelpro®’s Guide to Carry-On Luggage Size By Airline