Four Things Travelers with Medical Issues Should Know About Luxury Hotels

March 14, 2019 by · 3 Comments 

I asked a friend, Daniel Bell, a hotelier at one of the high-end luxury hotels in Orlando about some of the things he wishes every hotel traveler knew before they checked into their hotel, especially as it pertains to medical issues. These tips can make your stay much more pleasant and enjoyable, and help you deal with medical issues if they arise. This is what he wrote.

People check into luxury hotels for various reasons. I have been working for one for two years, and I’ve met all kinds of travelers, newbies and hotel veterans, businesspeople at a conference to families on a relaxing weekend away from home.

This may come as a surprise, but not everything goes right every time people stay at luxury hotels. We try our very best to make your stay a great one, but there are times when you may need something extra or important, and you may not know how to get it. Whether you have a medical need, a personal need, or just that right detail to make everything special, there are certain things you should know when you arrive at your luxury hotel.

1. Ask all of your questions.

The Grand Bohemian, one of the finest luxury hotels in Orlando, FL.

The Grand Bohemian in downtown Orlando, Florida.

Do not be afraid to ask any and all questions that come to mind, both when you book the hotel and when you check in. For example, if you or a family member have pet allergies, ask if the hotel is pet-friendly. Some rooms are designated as pet rooms, so you may get checked into one, and your allergies can flare more than an S.O.S. signal. Ask about nearby restaurants, especially if you have special dietary needs. If you forget your prescriptions, ask the concierge where the closest pharmacies are, and whether any of them deliver.

2. Don’t assume you’ll remember what to bring.

Travelers forget things all the time — we’re all human. I get calls from guests who forget simple things like feminine hygiene products. It’s a simple thing, but not having that item can cause a lot of problems. Luxury hotels should be able to provide your small toiletries and personal items, but you should know where you can buy personal hygiene items. (Another question to ask the concierge.) There are times my hotel has run out of these items, so it’s always good to have a backup plan, but don’t be afraid to ask if the hotel has any of your item in stock.

3. Make sure you know how to use the phone for emergencies.

Not all luxury hotels have medical personnel on property. That means there is very little the hotel can do to address a medical situation. If you or a loved one have a medical condition that might ever require an emergency call, it’s imperative that you know how to use the room phone and learn the procedure of calling the paramedics. You might think it’s universal, but in the United States, you dial 911, but in the United Kingdom it’s 999. South Africa is 10-177, and in Germany, it’s 112. And don’t forget, sometimes you have to dial 9 first just to get an outside line.

4. Make special requests when booking the room.

My hotel always wants to serve our guests with excellence, but we prefer to know any special requests in advance. Luxury hotels do allow special requests to be made upon booking a room because we have certain amenities to honor those requests. If there are certain things we should know (e.g. don’t put someone with pet allergies in a pet-friendly room), it helps us serve you better if you let us know what needs to be in the room before you stay at the hotel. That way, it’s already waiting for you when you arrive.

Those are some of the basic things to remember when checking into luxury hotels, and I’m sure you’ve had some valuable experiences as well. What else would you tell your fellow travelers? Are there other things you’ve seen or done in the past?

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Photo credit: Michael Rivera (Wikimedia Commons, Creative Commons 4.0)

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