Four Things Travelers with Medical Issues Should Know About Luxury Hotels

March 14, 2019 by · 3 Comments 

I asked a friend, Daniel Bell, a hotelier at a high-end luxury hotel in Orlando about some of the things he wishes every hotel traveler knew before they checked into their hotel, especially as it pertains to medical issues. These tips can make your stay much more pleasant and enjoyable, and help you deal with medical issues if they arise. This is what he wrote.

People check into hotels for various reasons. I have been working for a luxury hotel for two years, and I’ve met all kinds of travelers, newbies and hotel veterans, businesspeople at a conference to families on a relaxing weekend away from home.

This may come as a surprise, but not everything goes right every time you stay at a luxury hotel. We try our very best to make your stay a great one, but there are times when you may need something extra or important, and you may not know how to get it. Whether you have a medical need, a personal need, or just that right detail to make everything special, there are certain things you should know when you arrive at your luxury hotel.

1. Ask all of your questions.

The Grand Bohemian, a luxury hotel, in Orlando, FL.

The Grand Bohemian in downtown Orlando, Florida.

Do not be afraid to ask any and all questions that come to mind, both when you book the hotel and when you check in. For example, if you or a family member have pet allergies, ask if the hotel is pet-friendly. Some rooms are designated as pet rooms, so you may get checked into one, and your allergies can flare more than an S.O.S. signal. Ask about nearby restaurants, especially if you have special dietary needs. If you forget your prescriptions, ask the concierge where the closest pharmacies are, and whether any of them deliver.

2. Don’t assume you’ll remember what to bring.

Travelers forget things all the time — we’re all human. I get calls from guests who forget simple things like feminine hygiene products. It’s a simple thing, but not having that item can cause a lot of problems. A luxury hotel should be able to provide your small toiletries and personal items, but you should know where you can buy personal hygiene items. (Another question to ask the concierge.) There are times my hotel has run out of these items, so it’s always good to have a backup plan, but don’t be afraid to ask if the hotel has any of your item in stock.

3. Make sure you know how to use the phone for emergencies.

Not all luxury hotels have medical personnel on property. That means there is very little the hotel can do to address a medical situation. If you or a loved one have a medical condition that might ever require an emergency call, it’s imperative that you know how to use the room phone and learn the procedure of calling the paramedics. You might think it’s universal, but in the United States, you dial 911, but in the United Kingdom it’s 999. South Africa is 10-177, and in Germany, it’s 112. And don’t forget, sometimes you have to dial 9 first just to get an outside line.

4. Make special requests when booking the room.

My hotel always wants to serve our guests with excellence, but we prefer to know any special requests in advance. Luxury hotels do allow special requests to be made upon booking a room because we have certain amenities to honor those requests. If there are certain things we should know (e.g. don’t put someone with pet allergies in a pet-friendly room), it helps us serve you better if you let us know what needs to be in the room before you stay at the hotel. That way, it’s already waiting for you when you arrive.

Those are some of the basic things to remember when checking into a luxury hotel, and I’m sure you’ve had some valuable experiences as well. What else would you tell your fellow travelers? Are there other things you’ve seen or done in the past?

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Photo credit: Michael Rivera (Wikimedia Commons, Creative Commons 4.0)

About 

Erik Deckers is a travel writer, as well as a content marketer and book author. He is the co-author of Branding Yourself, No Bullshit Social Media, and The Owned Media Doctrine. Erik has been blogging since 1997, and has been a newspaper humor columnist for over 20 years

Comments

3 Responses to “Four Things Travelers with Medical Issues Should Know About Luxury Hotels”
  1. Sarah H. says:

    Fantastic tips! Thank you for sharing your knowledge!

  2. Michael Turner says:

    Hey, great article. I also work at a luxury hotel in Orlando called Rosen Shingle Creek Resort which is owned by hotelier Harris Rosen ( great man) & i am also friends with Daniel Bell. I am very glad this article was written. I know our hotel is pretty thorough when it comes to questioning guests medical conditions, but this article is still a good precautionary measure. Thanks for sharing.

  3. ellen says:

    Great info, Daniel! I didn’t know about the pet friendly rooms, or the international emergency numbers. Next time, I’ll ask!